Quotely 1. Cancel renewal
Cancel through secure billing management or contact support. Cancellation stops the next renewal; paid access continues until the current monthly or yearly term ends.
2. Refund requests
Fees are normally non-refundable once a billing period begins because digital service access is available immediately. We will assess duplicate charges, billing errors, inability to access the paid service caused by us, and rights that cannot be excluded by applicable consumer law. Submit a request within 14 days of the charge with the receipt email and reason.
3. Unused allowances
Unused document, layout or video allowances are not refundable, transferable or redeemable for cash. They expire at the end of the billing period and do not roll over.
4. Failed payment and plan changes
A failed renewal may suspend paid features after reasonable retries and notice. Upgrades, downgrades and proration are shown in secure billing management before confirmation.
5. Processing and disputes
Approved refunds return to the original payment method. Provider and bank processing times vary. Contact us first so we can investigate before raising a payment dispute. This does not limit legal rights.
6. Contact
QCODE SOFTWARE LIMITED, 8 Church Street, Inverness, Scotland, IV1 1EA, United Kingdom. Email support@qcodesoftl.shop; telephone +44 7103115594.